Last updated: April 2026
RGR Collections ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
- Account information: Name, email address, and password when you register. If you sign in with Google, we receive your name and email from Google.
- Contact details: Phone number, which may be collected at checkout for delivery purposes and, if enabled, for sending a one-time verification code (OTP) via SMS.
- Order information: Shipping address, billing address, and purchase history.
- Payment information: Payment is processed securely by Stripe. We do not store your card details on our servers.
- Session data: We use essential cookies to keep you logged in and maintain your shopping cart. We do not use analytics or advertising cookies.
2. How We Use Your Information
- To process and fulfil your orders.
- To send order confirmations, shipping updates (including tracking numbers), and customer service communications.
- To verify your identity at login via a one-time code sent to your email or phone.
- To improve our website and product offerings.
- To comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
We use the following third-party services to operate our website. Each has its own privacy policy.
- Stripe — Payment processing. Your card details and billing address are handled directly by Stripe (PCI DSS compliant). Stripe may store transaction data in the United States.
- Google Sign-In — If you choose to log in with Google, your name and email address are shared with us by Google. We do not receive your Google password.
- Twilio — If SMS verification is enabled, your phone number is transmitted to Twilio (United States) solely to deliver your one-time login code. It is not stored or used for any other purpose.
By using our website, you acknowledge that your data may be processed by these third parties, some of which are located outside Australia. We take reasonable steps to ensure they handle your data securely.
4. Cookies
We use essential session cookies only — to maintain your login session and shopping cart. These cookies are necessary for the website to function and do not track your browsing activity across other sites. We do not use advertising, analytics, or tracking cookies.
5. Data Security
We take reasonable steps to protect your information using industry-standard security measures including HTTPS encryption. Payment processing is handled by Stripe, which is PCI DSS compliant. One-time codes (OTPs) expire within a short window and are not stored after verification.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your account and personal data.
- Withdraw consent to receiving marketing communications.
To exercise these rights, please contact us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.
8. Contact
For any privacy-related enquiries, please contact us at hello@rgrcollections.com.au.